E-commerce and online retailing

Online sales rise to a near 25% per year and online transactions are continuously increasing, despite a slight decrease of the average basket.

With 65 000 active websites, competition has escalated and the supply of goods is abundant. Attracting customer attention online is therefore increasingly challenging. Thus, it appears necessary to quickly opt for both an online and offline customer relationship in order to stand out from the competition.

You must be able to provide your online-consumers with:

  • Speed and efficiency for every transaction
  • Online support if needed, especially for beginners
  • A “human-centered” customer relationship quality

Customer relationship management plays a key role in business. This is particularly true when it comes to online-business, if compared to a more traditional commercial sector. Competition, regulations, as well as the lack of physical presence of pure play companies require a constantly growing responsiveness, customer canvassing and loyalty.

Thanks to its adaptability and pro activity, COMEARTH shares with you its expertise and experience. At COMEARTH, we offer business solutions tailored to your specific needs in customer relationship strategy and organisational advices.

Our experiences: Carrefour Group Maty, Indesit, La Maison de Valérie, Leclosdefontenay.fr, 3 Suisses, Moncoyote.com, vente-privee.com