Tourism, Leisure, Transportation

In this ever-changing industry, the e-business development contributes to a plethora of online offers. As a result, customers are becoming increasingly demanding and volatile.

Today, fewer intermediaries are involved in transactions and margins tend to decrease. This is due to a sharp rise in energy costs, the competition of low-cost companies, etc.

Customer relationship challenges in today’s economic landscape are:

  • Ensuring that call centre staff are fully trained in a wide variety of areas including effective and technological tools
  • Continuing to provide personalised advice
  • Providing excellent customer service with a smile and taking pride in honouring the represented brand
  • Offering personalised support
  • Remaining highly responsive and ensuring a multi-channel availability

Thanks to its adaptability and pro-activity, COMEARTH shares with you its expertise and experience. At COMEARTH, we offer business solutions tailored to your specific needs in customer relationship strategy and organisational advices.

Our experiences: Accor Group, Air France, Auchan Travel Club Med, Paris Opera