Today, fewer intermediaries are involved in transactions and margins tend to decrease. This is due to a sharp rise in energy costs, the competition of low-cost companies, etc.
Customer relationship challenges in today’s economic landscape are:
- Ensuring that call centre staff are fully trained in a wide variety of areas including effective and technological tools
- Continuing to provide personalised advice
- Providing excellent customer service with a smile and taking pride in honouring the represented brand
- Offering personalised support
- Remaining highly responsive and ensuring a multi-channel availability
Thanks to its adaptability and pro-activity, COMEARTH shares with you its expertise and experience. At COMEARTH, we offer business solutions tailored to your specific needs in customer relationship strategy and organisational advices.
Our experiences: Accor Group, Air France, Auchan Travel Club Med, Paris Opera