Externalisation relation client

Customer relationship management has become a true matter of choice for your clients: turn it into a competitive tool and a source of profitable growth…

Conceiving or adapting your customer relationship strategy and organisation.

Do you want to change your customer relationship into a factor of profitable growth and lasting performance? At COMEARTH, we comply with your overall strategy and help you to:

  • Evaluate your potential and study your markets
  • Analyze customer profiles
  • Establish or expand your marketing mix
  • Redefine your organisation and dashboards

Outsourcing your customer relationship either partially or completely

Would you like to guarantee top quality pre & after-sale service and outstanding front and back office in a multi-channel convergence thanks to professional and technological tools? We offer:

  • Ongoing support
  • Temporary staff for overflow work or crisis management
  • Cost control for your budget

Optimizing market and customers knowledge

Defining customer segmentation and buying behaviour requires to:

  • Enhance your sales and marketing database
  • Conduct customer satisfaction surveys
  • Set up notoriety and market studies
  • Audit your IS
  • Feed a “markets and customers” data warehouse

Increasing client portfolio profitability
  • Keep your customers and prospects informed by managing frequency, content and contact channels
  • Build and optimize your customer loyalty and contribution
  • Equip your customers (cross-selling, up-selling)
  • Turn your prospects into customers
  • Evaluate the quality and completeness of your target files
  • Improve the performance of your device conquest (sales force, CRM, etc.)
  • Measuring your R.O.I.

Providing customers with effective 24-hour/365-day hotline, help desk and concierge desk assistance