Our inshore solutions
For 20 years, we have been focusing on our customers concerns in order to define a unique offer enabling them to outsource their customer relationship. We propose:
- Inshore, insourced or outsourced, dedicated or shared solutions
- Multilingual (native call centre agents) and multi-channel (voice, e-mail, mail, SMS, Chat, Visio) answers
- Temporary workforce reinforcement and crisis management
- Top quality performance from pre-sales to after-sales services and from front office to back office
- Outstanding customer relationship skills and cutting-edge technologies
- Tailored-made programmes to meet your needs in terms of season activities, shift schedules or expanded work-hours
- Solutions that take into account the image and specificities of each business distributor, each brand, trademark etc.
- Databases safety, confidentiality and information flows guaranteed services
- Regulatory compliance solutions
COMEARTH gives the priority to the robustness and performance of its infrastructure and equipment and ensures secure exchange flows with its clients and partners.
- Redundancy of information systems
- 150 workstations with CISCO phones
- CISCO PBX (UCCX – ACD – IVR) and Asterisk (ACD – IVR)
- CRM Solution / TMK Nixxis
- Headsets EASECOM with ambiant noise reduction and ear protection
- DELL and HP servers / DELL and FUJITSU SIEMENS workstations
Our technical partners
- COMEARTH has selected Nixxis NCS multi-channel solution to offer a highly innovative customer relationship management technology and value-added contact management, data tracking and multi-channel convergence (voice, e-mail, chat, SMS, visio, mail). COMEARTH values every personalized interaction – www.nixxis.com
- COMEARTH has selected Cisco partner Elit-Technologies, a converged communication and unified infrastructures specialist, to ensure equipment maintenance and evolution and to enable you to safely welcome or contact your target customers. – www.elit-technologies.fr
- In order to ensure comfort as well as top quality telephone conversations, COMEARTH has equipped its telephone operators with EASECOM and JABRA headsets.
- Ensuring our staff availability implies to place our trust in a leading group in telephone and Internet solutions. That is why COMEARTH has selected SFR Business Team – www.sfrbusinessteam.fr
- COMEARTH has chosen KONICA-MINOLTA for its robust, efficient and eco-friendly publishing solutions – www.konicaminolta.fr